Payment, Shipping & Our Refund Policy
1. What Payments Do You Accept?
We use Viva Wallet, a secure digital payment processor. Your Credit Card details are not stored on this website, all transactions are handled offsite by Viva’s encrypted servers.
2. What Happens after I’ve purchased?
We’ll begin processing your order ready for dispatch as soon as possible after payment. This is usually same or next business day unless it is a weekend or Public Holiday
3. When will I get my order?
***Please be aware that during these periods of lockdowns you may experience delays in Royal Mail delivery depending on the area you live. Please make allowances for this.
- 2nd CLASS ROYAL MAIL RECORDED DELIVERY by Royal Mail (currently free with a minimum order value of £50) it’s usually 2-7 business days after dispatch. However allow for delays especially on Public Holidays. (UK only)
- 1ST CLASS ROYAL MAIL RECORDED DELIVERY option – usually 1-3 days business days after it’s been dispatched (Saturdays not included). (UK only).
- International can take 10-21 days depending on the country destination. Allow 28 days after dispatch before contacting us if your parcel is taking it’s time getting to you.
***In order for an order to be deemed lost or delayed by Royal Mail we need to wait 8 working days for 2nd Class & 5 working days for 1st from despatch of the original order (not including the day of despatch) before we can reissue a replacement.
Should the original item turn up afterwards, even if delayed, we reserve the right to charge you for the replacement order also or request that you return it.
4. Returns Policy
In accordance with Consumer Protection (Distance Selling) Regulations you may return the product for a full refund within 7 days of ordering. To do so the package must be returned unused and the bottle seals unbroken. Postage is not refunded. After 7 days the sale is binding and we cannot refund unless the product is actually damaged and has not been used.Your Statutory rights remain unaffected.